Privacy policy
Last updated
HAUS is software that helps PG, hostel and rental owners manage beds, residents, rent, agreements and repairs, and gives their residents a portal. This policy explains what data we handle, why, who we share it with and the choices you have.
HAUS is run by Sai Harsha, an individual based in India (“HAUS”, “we”). It covers haushome.tech, app.haushome.tech and the emails we send.
Who is responsible for what
- Owners and their staff sign up directly with us. For your account and billing details, HAUS decides how the data is used.
- Residents’ data is added by their PG owner. The owner decides what to collect and why, and HAUS processes it on the owner’s behalf. If you’re a resident, your PG owner is your first point of contact. You can also write to us and we’ll help.
What we collect
- Owner account: name, business name, email, phone, and either a password (stored only as a one-way hash) or your Google account ID if you sign in with Google.
- Property and resident records that owners add: names, phone numbers, emails, permanent address, room and bed, rent, deposits, charges, payments, move-in and move-out dates.
- KYC documents such as ID cards. ID numbers are shown masked and the images are visible only to that resident and their PG owner.
- Issues and photos that owners or residents upload.
- Rent agreements: the agreed terms, the drawn signature, the time of signing and the email code used to confirm it, so the signed PDF can be verified later.
- Payment reports: when a resident pays their owner by UPI, the amount and the UTR (UPI reference) they enter. Rent itself goes directly from the resident to the owner, never through HAUS.
- Subscription billing for HAUS Pro, handled by our payment partner Dodo Payments. We receive your billing name, email, plan and payment status. We never see or store full card numbers or UPI PINs.
- Usage data: pages visited, clicks, device and browser type and approximate location, collected through the analytics tools listed below.
How we use it
- To run the service: show dues, record payments, track issues, generate agreements and let residents see their own details.
- To send emails you or your owner trigger: login codes, payment confirmations, issue updates, announcements, agreements and move-out updates.
- To bill HAUS Pro subscriptions and prevent fraud.
- To understand how the product is used and fix what’s confusing (analytics).
- We don’t sell personal data and don’t use residents’ data for advertising.
Services we rely on
We share data only with the providers that help us run HAUS, and only for that purpose:
| Provider | What for |
|---|---|
| Vercel | Hosting the website and app |
| Supabase | Database hosting (Mumbai, India) |
| Resend | Sending emails |
| “Continue with Google” sign-in (name, email and account ID only) and Google Analytics | |
| Microsoft Clarity | Heatmaps and session replays. Screens that show tenant data inside the app are masked, so their content isn’t recorded. |
| Dodo Payments | Processing HAUS Pro subscription payments as our Merchant of Record |
Some of these providers may store data outside India. We may also disclose data if the law requires it.
Cookies
We use a signed cookie to keep you logged in. Google Analytics and Microsoft Clarity set their own cookies to measure visits. You can block analytics cookies in your browser and HAUS will still work.
How long we keep data
We keep data while the owner’s account is active. Owners can edit or delete records at any time. When an account is deleted, we remove its data from our live systems within 30 days. Copies in backups expire on their normal cycle, and billing records are kept as long as tax law requires.
Your rights
Under India’s Digital Personal Data Protection Act, 2023, you can ask to see the personal data we hold about you, correct or update it, have it erased, or withdraw consent. You can also nominate someone to act for you.
Email sharsha2407@gmail.com with the subject “Privacy request”. Residents may be asked to confirm the request with their PG owner. We aim to respond within 7 days.
Grievance officer
Sai Harsha, HAUS: sharsha2407@gmail.com. If you aren’t satisfied with our response, you can complain to the Data Protection Board of India.
Security
All connections use HTTPS, sessions use signed cookies, login links and codes are single-use and expire, and each owner’s data is kept separate from every other owner’s. No system is perfectly secure. If we learn of a breach that affects you, we’ll tell you and the authorities as the law requires.
Children
HAUS is meant for adults. If an owner adds a resident who is under 18, the owner must first get a parent’s or guardian’s consent.
Changes
If this policy changes, we’ll update this page and the date above. For significant changes, we’ll also email account owners.
Also see: Terms of service · Refund and cancellation policy