Refund and cancellation policy

HAUS has a free plan, so you can try everything on a small property before you pay. If you do pay for HAUS Pro and something isn’t right, here’s how cancellations and refunds work.

Cancelling

You can cancel HAUS Pro anytime from Billing → Open billing portal in the app, or by emailing sharsha2407@gmail.com.
Pro stays active until the end of the month you’ve paid for, and you won’t be charged again.
Your properties, residents and records are never deleted when you cancel. You go back to the Free plan’s limits for adding new beds and properties.

When we refund

Situation	What you get
First HAUS Pro payment, and you ask within 7 days	A full refund, no questions asked
Charged twice for the same period	A full refund of the duplicate charge
Charged after you cancelled	A full refund of that charge
HAUS was unavailable for more than 3 days in a row in a billing month	A refund or credit for those days
You removed beds mid-month	The prorated difference, credited against your next bill

When we don’t refund

Renewals after the first payment, for the month already started, unless one of the cases above applies.
Months where you didn’t use HAUS but didn’t cancel.
Accounts closed for breaking our terms.

How to ask for a refund

Email sharsha2407@gmail.com from your account email with the subject “Refund request”, and include the invoice number or the date and amount of the charge. We reply within 2 business days.

Approved refunds are processed by our payment partner, Dodo Payments, to the card or UPI account you paid with. Banks usually take 5–10 business days to show them.

Rent and deposits are separate

This policy covers only what you pay HAUS for the software. Rent, deposits and other charges that residents pay their PG owner go directly to the owner. Refunds of those, including deposit refunds at move-out, are between the resident and the owner.

Contact

Questions about a charge? sharsha2407@gmail.com

Also see: Privacy policy · Terms of service